Your service is a joke.
The fact that we get more communication from your survey request bot than an actual customer service representative is comical at best. Check our account notes and put it together yourselves. Shame on Primera Technology. Primera ended up refunding one unit, but refused to refund the second one (which they recently replaced with a refurbished unit because of the excessive repairs it needed). We had been working with Primera for over 10 years, and have to say that within the last 1.5 years, not only have the quality of parts declined but so has their technical support. I would not recommend buying from them for those reasons. What a coincidence that their new printers bite the dust right as the 1 year warranty expires. Within 1 year, we've had to send in one printer to be repaired 5 times ... and often we'd have to resend it back out upon immediately receiving it back, because they did not fix it correctly. This used to be a company that a business could rely on. Sadly, it no longer is.