Unable to redeem reward
I got a reward through tango from a third party merchant. I was initially sent an email with a link to pick a gift card. They have a lot of merchants and options to choose from. I picked the one I want and the order was "approved" instantly. I get an email with a redemption link and a security code. I open the link and am prompted to enter my security code. It gives error. I try again from a different browser. Same error. I try from my desktop. Same thing. I contact "support" which is just an AI that asks the same question over and over again. I give them a run down of what's going on multiple times. Same answers and same solutions I've already tried. I keep trying the security code and eventually it goes through. I'm showed the "reward credentials" which is supposed to be the card number and pin. It's blank. I contact "support" again and am asked the same things and told the same things I was previously. After messing with the ai, I get a ticket number and told it will be 2 business days to hear back. I shouldn't have to wait 2+ days to get a digital code. Luckily I didn't pay for this gift card or else I'd be doing a charge back. With how many gift card merchants there are out there, take your business elsewhere if you want to get what you paid for.