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James Vilbert

美国

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Baja Designs

Shop Elsewhere

Purchased mounting brackets and was shocked at the $15 delivery fee for one small bracket. I was expecting two brackets at least. The customer service guy, Cole Anderson, replied to me: ———— Thank you for your inquiry and sorry to hear about your disappointment on the cost of the bracket. The mounts we offer are from Axia Alloys out of Arizona. Our shipping rate is a flat rate shipping regardless of what you order, which is fairly low given the box sizes our lights and other components arrive in. I do have a slightly blemished bracket I can ship out to you at no cost with expedited shipping if you are interested. If there is anything else I can assist you with, please let me know. ——- I accepted his offer and never heard back from him again. He ghosted me. I’m done with Baja Designs. If he didn’t want to follow up or live up to his offer, fine. I can deal with it. But don’t make offers and then ghost the customer.

2026-03-12