worst communication so far
FINAL UPDATE: The company’s response above speaks for itself. Instead of apologizing for a poor experience, they have resorted to: Publicly shaming a customer's grammar and language skills. Admitting they track my IP address and using my location to imply I am a 'fake person. Claiming that a ChatBot interaction doesn't count as a customer experience, even though I reached out with a genuine intent to buy a high-end item. Whether I found them via Google search or an ad, and whether I am in the US or Europe, doesn't change the fact that they were rude. Their agreesive, PARANOID, and insulting responses only confirm my original point: this is not a company that values professional communication. I am a real person. My proof was verified by Trustpilot team. The fact that the company is so triggered by a single honest review is a huge RED FLAG for any potential buyer. Read their response and decide for yourself if you want to deal with this level of hostility. Inital review: Worst communication so far. Looking for an expensive item and have enquired several companies. This company didn't even bother to say "hello" when talking to a customer, nor did they answer my questions. They simply stated they don't provide real videos of stones. UPDATE: After I posted this, the company tried to have my review deleted by falsely claiming to Trustpilot that I was a "fraudster" and never contacted them. Trustpilot investigated my evidence (email transcripts), rejected their false claim, and officially reinstated my review. Not only is their service dismissive, but they also use unethical tactics to hide honest customer feedback.