I ordered two items and waited over a…
I ordered two items and waited over a month for delivery. The leggings themselves were reasonably well made. The return process, however, was drawn out through multiple stages: First response to my refund request: asked me to explain why I wanted to return the item. Second response: offered an exchange for other items at the same price instead of a refund. Third response: offered a 10% discount to keep the item instead of returning it. Fourth response: increased the offer to a 20% discount to keep the item. Only after declining all of the above did they provide a return address: [Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China]. Returning a pair of leggings to China cost me £8.15 in postage. Their return policy states return shipping (£2.99) is deducted from the refund, on top of the £8.15 I already paid. As of this review, I have not received my refund. The company presents itself as UK-facing, but returns are processed through China, with return shipping costs and delays that were not made clear before purchase. Buyer beware.