Refund Scam on Canceled flight
I booked round trip tickets for a flight for 8 people from Jogjakarta to Karimunjawa. We are now stuck on Karimunjawa since the airline cancelled the return flight and does not have a new flight scheduled that we can reschedule. Traveloka says they've got our back. But what they really mean is they've got their hand in our back pocket. They tell us we get a full refund but apparently that means they will only give us 75% of what we paid. We didn't ask for the cancellation. What service fee does traveloka feel like they are entitled to keep when an airline cancels their (Traveloka's) customer's flight. Like always with traveloka, customer service is useless, and like anything in Indonesia, everything is always someone else's fault. The lack of responsibility is sickening but not at all surprising. I will never use traveloka again.