Agoda refuses refund and keeps delaying because hotel is unreachable
I booked a property through Agoda and paid Agoda directly. Later the booking was cancelled and the service was never provided. Agoda initially confirmed that the booking could be cancelled, but later they changed their position and said they need the property's approval for the refund. The problem is that Agoda has confirmed that the property is not reachable and has not responded to their emails. Despite this, Agoda keeps asking me to wait another 24–48 hours repeatedly. I have already waited several times as requested, but there is still no resolution. This situation is clearly an internal issue between Agoda and the property. As a customer, I paid Agoda directly and should not be forced to wait indefinitely because the property is unreachable. Agoda is refusing to process the refund and keeps delaying the case without providing a final solution. I am now proceeding with a bank chargeback and filing complaints with consumer protection authorities. Customers should be aware that Agoda may refuse refunds and ask customers to wait indefinitely if there is a dispute with the property.