Patient and prompt!
I gave the DJI Mini 3 Pro, which is an absolutely fantastic piece of kit. Unfortunately, I had a crash during a tricky city take-off and landing, which completely destroyed the front arms, wings, and even the camera gimbal. I took it in for repair and was met with excellent customer service. The staff were very friendly, helpful, and guided me through the process with ease. They provided a repair quote promptly. However, due to a mistake on my part, I didn’t realise the payment hadn’t gone through, which delayed the process for nearly two months. Once I contacted customer support, they were brilliant. The representative responded instantly, was extremely patient, and even waited while I sorted things on my end. He guided me through the entire process and suggested that I call the dealer in where I bought it, where I had handed in my drone. The dealer’s staff were also very friendly and offered direct support over the phone. Thanks to their combined efforts, I managed to get everything sorted out in the end, and I’m extremely pleased with the helpful and professional service I received throughout the repair process. Highly recommended service for anyone who needs support or repair for their DJI products. ---