I was with paychex for almost 19 years
I was with paychex for almost 19 years. I canceled on May 7 and they never told me there would be a final bill. On June 10th they deducted $309 out of my checking account without any notice. I figured since I canceled they wouldn’t keep taking money out of my account. When I called them about it and asked why no one told me about this charge and why I didn’t receive a final invoice emailed or mailed to me, their response was, I should have logged into my account and checked even though I had already canceled. What a truly ridiculous answer. Any company I’ve ever dealt with before has sent me a final invoice but paychex expects me to check the account I cancele. Absolutely unprofessional of them.