Great rates — but ongoing website accuracy issues
Devon and Lida’s personal service plus the strong annuity rates were the reasons for my initial 5‑star rating. HOWEVER, getting to that point was not easy. Here is what I learned during the process: 1. A website glitch prevented my initial forms submission. 2. Devon walked me through several of the website forms by phone and corrected a few of my mistakes. 3. If you don’t see solid green checkmarks for every step, the process is not complete. 4. Canvas had a $1,000,000 cap per annuity, so additional annuities required repeating the entire application process. 5. Unlike every other annuity I researched, if rates increase within 30 days of your issue date, Canvas will backdate and pay the higher rate. 6. Funds are delivered to their Puritan Life Insurance affiliate, where Sandy and her staff were extremely helpful. UPDATE — April 2026: Despite multiple requests over several years, Canvas still cannot provide accurate month‑end balances on their website. As of April 1, 2026, the platform is still showing March 30 balances. Every other financial institution I work with provides month‑end data reliably. Canvas remains the only exception.