Unresolved $6,285 Payout – Over 25 Days of Delays & Refusal to Escalate
I am writing this review to highlight an unacceptable delay in processing an approved payout ($6,285.00) for account LFF05077022410025. Timeline of events: - August 6: My payout request was officially approved by Lucid Trading (Payout Certificate issued). - August 14: The initial crypto payout could not be processed by the receiving exchange and was automatically returned to Lucid Trading’s receiving wallet (5,622.18 USDC confirmed on-chain via Arbitrum, TxID: 0x3e2e6960bbd4c4af5faa87aab80b9676db30103c22895e72147eb87100ab15a4). - August 17: Support agent Sindha confirmed receiving the return details and stated verification takes 3 to 5 business days. I immediately requested to switch the payout method to USD (via WorkMarket/Wise). - August 31: 14 business days (25 calendar days) have passed since approval. Instead of simply re-issuing the payout in USD to my verified account, support keeps copy-pasting excuses blaming their payment processor and refusing to escalate the issue. The returned funds are verifiably in their wallet, and my alternative USD payout profile is fully verified and ready. Holding a trader's approved money indefinitely instead of releasing it is completely unacceptable. I expect management to intervene and process the USD payout immediately.