Scam. The worst company I have ever dealt with
Real nervy to ask for a review after the hell you put me through Belle Flame. I’m sure you won’t share this publicly as all your reviews online are clearly fake, but anyone that does read this should know this: This company is an absolute scam and the people that run it are scam artists that completely screwed over my business, my personal life and my customer for a water heater I purchased from them. They lie about stock availability, lie about when they ship things out for weeks on end, don’t answer emails or calls when you need them to, lie about refunds, etc., etc. Don’t believe a word they tell you and stay away from them at all cost. I had no choice but to spend thousands of dollars out of my own pocket to buy another new on-demand water heater from another supplier because they screwed me over for so long and I couldn’t leave my customer waiting any longer without hot water. I’d paid extra to get a water heater from them in a weeks time or so and didn’t receive it for well over a month after endless excuses and bullshit from them. The problem wasn’t the shipping company (though whatever cheap one they hired was awful too), it was entirely on Belle Flame for being run so poorly and taking forever to ship anything out. It’s very obvious that all their nice reviews online are fake because all the actual ones I can find tell the same story I had of an awful company that will take your money and screw you. I truly can’t wait to see the day when this company inevitably goes under after seeing how they treat/scam their customers. I was on my first vacation in over a decade when you royally screwed me with this and I had to spend my vacation money buying another water heater for this customer. By the time I finally received the water heater I’d ordered, the box was too damaged in shipping for you to “accept a return”. I was a brand new small business at the time and was trusting your fake reviews to not get screwed. It nearly ruined me when I was first starting out. Lesson learned and I hope someone holds you accountable someday.