Bluetti support is non-existent
The level of after-sales support it appalling. The product is good but you are almost totally ignored if there is an issue. I have a SolarX 4K that is faulty and resulting in an off-grid installation shutting down. It's been 11 days and counting since I lodged a support email. With no response I have now lodged a claim for a replacement, but it seems highly likely we will need to make a claim through Consumer Affairs if Bluetti do not meet their warranty obligations. I would have bought more of the Bluetti product but this experience has lto ed me cancel that decision.