Dishonest and Disorganized
placed an order on February 25 and saw that it had an expected ship date of on or before March 5. Amazon had the same thing available for next day shipping however I had time before I needed it so I tried to support a small business instead. March 12 my item still hadn’t shipped so I emailed support. At first they were very apologetic and said that they had just received a large shipment that included all of my items and I could cancel or wait as they’d be shipping it soon. Again, Amazon could deliver this tomorrow, but I decided to just wait although I did not commit either way with them, wanting to leave the cancel option open if it didn’t ship soon. March 17 I receive an email that only part of my order was ready to ship and so I could either wait for the remainder of my order which is still in backorder or have it shipped separately and pay additional shipping fee fees or cancel. I emailed them that I wanted to cancel and went ahead and placed my order on Amazon as now I have an impending competition for my son. Instead of refunding, they decided to immediately ship my items and tell me that if I wanted to return them I would have to pay shipping to return it and additionally, I would be subject to the return policy, which is ridiculous and wouldn’t get my money back to me for over 30 days. Despite me showing screenshots that they created the label but USPS does not actually have the box yet they refused to cancel. This was an issue that they could make right and they chose not to. Even despite the backorder delays which I believed out of their control, I would have ordered from them again. I no longer after these interactions, believe that my items were back ordered or delayed. I think that they only prioritize shipping things when people are frustrated and ready to cancel. They are clearly disorganized and dishonest.