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Swas C

南非

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Giztop

finally received my OnePlus 15 which…

finally received my OnePlus 15 which was exchanged after Giztop sold a defective Oppo find x9 pro. Custom fees are kept high. Custom support says one thing but lies in the emails and doesn't really assist you. my initial phone was defective by Giztop and they still claim they provided a free express delivery and defending their defective devices. Did i mention they charge a 10% fee for them to reshelf the phone? its NOT on their website. yet they charge you even when they sell the broken devices. and will refuse to give you the correct amount owed no matter how much you go back and forth with them. worst company when it comes to exchanges

2026-03-31
Giztop

Haven't received Exchange device

I ordered a phone from Giztop, the delivery and service was fine and fast. there was some issues with the device so it needed to be exchanged. i sent it back and it reached Hong Kong over 2 weeks ago. Customer Support is not helpful besides telling me to be patient and that they keep contacting HK services yet the phone is supposed to be delivered to me this week. Currently sitting without any device, Giztop still has my money which was over 800usd. Their exchange process is miserable and they really arent helpful or competent when it comes to satisfying customers in this aspect

2026-03-18