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Ádám

斯洛伐克

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Vapsolo

Good products, but serious issues with service in Slovakia

I am generally satisfied with Vapsolo’s products – the quality itself is good and I have no complaints in that regard. However, I was very disappointed to find out that the “worry-free service” is not available in Slovakia. This is a major issue, because if a package gets lost or stolen, there is essentially no support or compensation provided. What makes it even more frustrating is that even if you have proof (such as photos or videos), it does not seem to make any difference. No matter how much money you spend on an order, you are left without a solution in these situations. I strongly believe that this limitation should be clearly communicated to customers in advance, as it significantly affects the purchasing decision.

2026-04-24
Vapsolo

Overall

Overall, the platform is easy to use and the ordering process is smooth. However, I had an unpleasant experience with the delivery. The package did not arrive with its full contents, and unfortunately, I did not receive meaningful assistance or resolution from customer support regarding this issue. I hope more attention will be given to handling and resolving such cases in the future.

2026-03-18已认证