They answer the phone and transfer you…Win10 to win11 upgrade
They answer the phone and transfer you to a real person that does their best to help you with your problem. Jake was helpful in discovering the problem I was having trying to change computer from win 10 to win 11. Finally discovered the win 10 on the computer could not be upgraded to win 11 after running the check multiple times. Explained how a refund will be done.