The jacket didn't look great on me not…
The jacket didn't look great on me not quite a great design once seen in person - and the leather wasn't finished properly - The dye rubs off, as other customers noted from the same time period. I had a nightmare of an experience trying to return it including some shady tactics by the seller to try to get out of being responsible for a refund. Ultimately Paypal took my side and took the money back for me. Until that experience I was very interested in trying other styles from the Jacket Maker since it was genuine leather goods for a reasonable price I just thought mine was a dud. But now I have learned to NOT trust this seller. Unfortunate. Update: 03/25/26 In response to the sellers Trustpilot reply: I'm no longer seeking resolution. My return requests were missed for weeks until I opened a Paypal dispute. I was then contacted offering a partial refund for the jacket which I declined as I had no interest in keeping the jacket in its delivered condition. The seller offered to refund me in full if I close the PayPal case to which I responded why not refund it through the PayPal case so we're both protected. No response. Paypal kindly paid for the shipping fees to return the product to The Jacket Maker's location in USA, but Jacket Maker refused to accept the parcel (in fairness to them, there was import Duties they needed to pay to receive it in the USA). Because of their refusal to accept the shipement, the jacket technically didn't complete its return delivery to their address and Paypal defaulted and closed the dispute in their favor. I suspect the seller never intended to receive the jacket and used this as a tactic to deny refund. After receiving statement from the logistics company that it appears the parcel recipient (Jacket Maker) has been uncooperative in receiving delivery of the parcel so they consider the delivery complete, I then contacted Paypal with this information and Paypal was able to reverse their decision and force a refund to me. In all this time Jacket Maker wasn't responding to my emails. This is why I am weary of them and consider them shady when it comes to accepting returns. As a small business owner myself I do understand how returns can hurt and be costly but you have to accept that when dropshipping items you can't guarantee the quality so either you guarantee the after sale service or you accept that your reputation will be hit or miss. Clearly many people have been happy with products they received but then you must either be willing to put your money where your mouth is and honour returns / refunds when condition isn't met, or just don't advertise free returns for defective items. Just call it Final Sale or "restocking fee" like others do. UPDATE 2: 04/10/2026 The seller kindly reached out to me again apologizing for the technical errors that led to them not receiving any of my emails requesting support prior to opening my PayPal case and then during the return stage. The seller extended an offer of goodwill to me for 50% off any jacket from their store in response to my negative review on Trustpilot. They do care about their reputation - which I appreciate. However I will not be trying another order. Personally, I would still caution against ordering from this store again - however I acknowledge that not everyone's experience will match mine.