I followed this company’s return…
I followed this company’s return instructions exactly and paid $91.97 to ship an item back internationally. The return address they provided was not deliverable. The package entered customs, failed, and was returned to me. I was then charged an additional $213.36 by UPS. The company refuses to reimburse these costs because they did not receive the item, even though their own return process made delivery impossible. Total loss: $305.33. This is not a functional return process. Buyers should be aware that returns may fail and result in significant unexpected costs.