I’m so disappointed since the platform…
I’m so disappointed since the platform switched. It seems every check in brings a new issue and the response times are not always prompt. I should never have been sent a link that I had a form to fill out and a check in that brought me to a new peptide that I had no idea I was signing up for a new medication and not just checking into my GLP1. Then once I saw that it was sent to Dr to review I immediately contacted support to cancel and refund this before I was charged. No response told by AI a human member would reach out. No one did then I was charged for the new medication within an hour and after several chat requests, emails yesterday all day I had to wait for a call back today to be told that it was already sent yo the pharmacy and I couldn’t get a refund only a credit. I’m seriously considering just ending my relationship with this company. I’d like a credit to my account t for the next three months to discount my GLP 1 for all the issues I’ve had. Very disappointed in the service on the check ins and the app. And not being g able to get in touch with anyone