fantastic company, I don't know why they get a bad rep
I love all the products, as far as I'm aware this is some of the most advanced smart home lighting out there in terms of functions and performance. I mostly use all the stuff synced with my desktop PC for gaming and watching media, in addition to a hyperhdr setup and a bunch of other lighting. there are occasional bugs in the app. I have made bug reports in the app, customer service has helped me optimize my setup, and the dev team has made improvements to the app in the year and a half I've been a customer. it's definitely more stable now. I think the occasional software bug is acceptable with cutting edge tech. I had a power supply fail, I made a warranty claim three weeks ago, and the replacement arrived today. setting the stuff up can be finicky. if you're not following directions precisely you'll probably have issues. some patience is required. I think the bad reviews are from people who expected ian easier setup and don't have a lot of patience which makes things take longer. for example if you're power cycling a device, unplug it and count to 60, then plug it in. if you plug it back in without waiting it doesn't fully reset and you make no progress, wasting time.