GMKTec Experiance - Poor service
I wanted to share my experience with a GMKtec Mini PC in case it helps others. I purchased the system in March 2025, and within a relatively short time it started having boot issues and became unreliable. After that, I contacted GMKtec support and followed all the troubleshooting steps they requested. To their credit, they did respond, but the process has been very slow and frustrating. After multiple rounds of troubleshooting, I was asked to return the unit. I shipped the device back at my own expense, and since then I have been without a working PC for over a month. There has also been confusion around shipping and tracking. I was initially told a replacement was shipped with an expected delivery time, but later received another message saying it was shipped again with a new delivery timeline. This lack of clarity has made the experience even more frustrating. One important thing to be aware of is that GMKtec does not appear to have local support. Everything is handled internationally, so replacements and returns can take a long time. At this point, I am still waiting for a resolution. Being without a PC for this long has been very inconvenient. Overall, my experience has raised concerns about both product reliability and after-sales support. I would recommend that potential buyers carefully consider the support process and possible delays before purchasing.