DO NOT USE BATIK AIR.
DO NOT USE BATIK AIR. I’m posting this so other people don’t go through the same ridiculous situation I just went through. I tried to change my flight from next week to TODAY because of an urgent situation. There was clearly availability showing on the website, but the website kept giving an error with no explanation. On mobile, the site just kept redirecting me in a loop so I couldn’t change anything. Then I tried to contact customer service — but there is NO WAY to talk to a human. I contacted the Kuching office and asked them to help me contact Batik Air, and Batik Air told them to tell me to contact them via email, feedback form, or WhatsApp chatbot. The WhatsApp chatbot then told me to go back to the website to manage booking… THE SAME WEBSITE THAT DOES NOT WORK. So I called the Perth Airport office. First, they kept insisting I booked through a travel agent (I DID NOT and I repeated this multiple times). Then they finally checked and told me there was no availability — even though on my screen there clearly WAS availability. Then they told me I cannot change the flight on the website… SO WHY IS THERE A “CHANGE FLIGHT” BUTTON ON THE WEBSITE? So let’s summarize Batik Air’s system: • Website doesn’t work • WhatsApp chatbot tells you to use the website • Office tells you to contact KL customer service • There is no way to call KL customer service • Airport staff refuse to help They just send you in circles until you give up. One of the Perth staff even told me I was being “unreasonable” and then pretended the phone call dropped. Absolutely unprofessional. Never again. If you value your time, money, and sanity — avoid.