Complaint Regarding Unexpected Billing and Subscription Cancellation Issue
Dear Grammarly Support, I signed up for a 7-day trial to evaluate your service, with the understanding that I would receive a reminder two days before the trial ended and any premium subscription began. On the fifth day of my trial, I attempted to cancel my subscription. At that time, I was informed that my trial would be extended until April 6th, and I was again assured that I would receive a reminder prior to any billing. However, I was unexpectedly charged on April 5th—without any prior notification and even before the stated extended trial deadline. This directly contradicts the information provided to me. Additionally, I am now unable to cancel my subscription, which is extremely frustrating. This situation is unacceptable, as it does not align with the terms and assurances given. I request an immediate review of this matter, a refund of the charge, and assistance in canceling my subscription.