Concerns regarding inaccurate references and monthly credit limitations
On 24 November 2025, I sent an email to your technical support department detailing a series of problems I had encountered with your application Scispace. One of the searches I performed returned a set of references that were incorrect, and the accompanying statements were also inaccurate. On 9 December 2025, I wrote again to the support department to explain that, in addition to these issues, I was facing another serious problem. I was preparing a grant application that required intensive reference searching and therefore significant use of your service. However, despite having paid for credits for the entire year, once I had used the credits allocated for that month I was unable to perform any further searches unless I purchased additional credits. I consider this situation abusive. A more reasonable approach would be to allow clients to use their credits on an annual basis rather than restricting them to monthly allocations. There may be months when I need your services extensively and others when I barely need them at all. In my view, the current policy represents poor business practice and should be reconsidered. I explained in my previous message that, otherwise, I would be forced to cancel my subscription for next year and, naturally, any reviews I leave on forums or other platforms would not be positive, as I believe this policy unfairly penalises your clients. I received at that point a reply stating that my query would be forwarded to the appropriate department, but I have not received any further response since then. As you can imagine, I am very dissatisfied with your service. In addition to the errors and incorrect information provided, your business model appears abusive and does not benefit your clients. For all these reasons, I cannot recommend the use of your application.