DO NOT TRUST THE QUOTES ON THEIR PLATFORM…
DO NOT TRUST THE QUOTES their platform gives you, they add on HUGE SURCHARGES as soon you have paid!! I recently booked a shipment through their platform and explicitly selected the “liftgate required at delivery” option during checkout. Their system showed me lots of great quotes and allowed me to proceed and pay £4200 based on the services I required. 24 hours after accepting my payment the freight forwarder informed me that liftgate was not included in the quote and that I would need to pay an additional £1100 to proceed with delivery. Freightos’ response? They acknowledged that the "I require a liftgate at delivery" option was correctly selected when I searched and paid for the service, but said it was effectively removed because I chose an FCL quote - without any clear warning of this at checkout. So their position is: you can select a service, pay for it, and then be told it doesn’t apply after the fact — and that you should have spotted this buried in the quote breakdown. That’s not user error. That’s price misrepresentation. I now have a time-sensitive shipment delayed for over 2 weeks while their customer service team debate internally if they should acknowledge their systems fraudulent quoting system, and repeats the same scripted responses that offer no real solution beyond “pay more or cancel.” Extremely suspicious and untrustworthy business practise.