I had a mixed experience overall
I had a mixed experience overall, but the customer service really stood out. Initially, I booked a ticket through the agency, but they were unable to secure the original fare, so the purchase was canceled. I ended up rebooking at a slightly higher price, which was a bit frustrating, but manageable. The bigger issue came with the airline for my departure flight, which was delayed for six hours and then ultimately canceled. It was a stressful situation, but Justin, the agent who assisted me, made a huge difference. He was extremely responsive, efficient, and proactive in helping me resolve all the issues with the airline. Despite the complications, Justin’s support turned a very frustrating experience into a much more manageable one. I really appreciate his help and professionalism.