Refusing to accept return
I mailed a return using my own label via USPS. They did not "claim" the package, and it was returned to me. So not only did I pay the postage to send it to them, but I had to pay the postage for having it returned to me. I had processed the return within 10 days of purchase. When I contacted them about why it was not claimed, they said they did not accept USPS, only UPS and FedEx and that I could no longer return the item since it was past the 30-day return policy. They even acknowledged that I had processed the return through their site in the return window.