Great company, been ordering since 2014
I've been ordering from them for 12 years and the quality of items is really good. Also, customer service is fantastic. If there ever is an item with a defect (rare but happens once in a while), they credit the account right away. In all the years I've ordered, there have only been 3 packages I did not receive and that was toward the end of 2025. It was not Doreen Beads fault, the packages got to the US, went through customs, transferred to local carrier... and were never seen again. Doreen Beads refunded all 3 packages. No problems with shipping since then so idk what was going on at that time. Overall, great company!