Serious security & banking access issue — SIMBA failed to resolve for weeks
I recently ported my number to SIMBA Telecom and immediately ran into a critical issue: I could not receive OTPs issued by the DBS hotline and certain incoming calls from specific numbers, including a friend’s number and a DBS staff number. I first reported this issue on 7 March. I even went to the SIMBA service counter and queued for 30 minutes to explain the situation in detail. Shockingly, the staff submitted a vague report that did not reflect the real problem, which led to repeated and irrelevant follow-up questions from support. Despite multiple emails, weeks have passed with no proper resolution, seriously affecting my ability to access banking services. I have already submitted a complaint to IMDA because the handling of this issue is completely unacceptable. My expectations are simple: SIMBA should waive any port-out fees, refund the initial month’s charges, and allow me to port my number to another provider immediately. This experience highlights severe shortcomings in SIMBA’s customer service, staff training, and operational reliability. For a telecom handling sensitive information, this is extremely disappointing.