Non-existent support on Traveloka
No one really answers your phone call though the hotline numbers are listed on their app. Tried multiple times today. The chat option sends you in circle using automation, while no real agent sits there to chat with you. If you file for refund or reschedule on the app, the app simply keeps extending the time by which a response can be expected. And finally it just cancels. E-mails are replied some time, some other time - they only send you first automated e-mail. They reply as per their convenience or not at all. No real SLA exists. Harrowing experience with Traveloka to say the least. All jazz, but only for booking. After that God forbid if you need any support of any type, it just doesn't exist. None. Zippo.