I sent in my RS 4 mini with combo…
I sent in my RS 4 mini with combo accessories attached for repair back in January. This ended up getting lost by DJI and it took a lot of back and forth for them to send me a replacement. The replacement was sent while I was on vacation which I had mentioned when they were shipping it to me. Now when I am back and I let them know that the combo accessories I shipped with my item is not included, the “higher internal team member” Jose, is saying because it’s been over two months they can’t help me and that there were accessories in the box. How could they see what’s in the box when it was sealed when shipped to me? All they did was lie to me and cause unnecessary stress and did not resolve my case. I am now with a gimbal that I cannot even use. I am hoping publicity will get them to respond appropriately.