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Nara James

新加坡

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CircuitMess

Cheap quality, poor customer service

If CircuitMess team reads this review, I want to tell them that with the current quality and customer service you will not have many returning customers. Purchased Wheelson kit for my son which is USD 169 and expected high quality due to the high price. It is really poor quality. Screws don’t fit properly, looks like something really cheap. But this wasn’t the main issue. The screen on pcb was broken so it had a black spot and white screen when turned on. Sent the picture to customer service on 10th July, after some time received a response that technical team will look at it and contact me. So far no one came back with solution. So it is USD 169 thrown in a bin. Update: after 18 days customer service decided to get in touch to offer to send a spare part. As it took so long and the kit was pure disappointment and it wasn’t used of course because of broken screen I wanted to return the kit which was rejected. Please don’t make the same mistake.

2026-07-17