I hired CitizenShipper to transport my son's dog home from California
I hired CitizenShipper to transport my son’s dog home from California. Unfortunately, due to circumstances beyond our control, the transportation was canceled by the Humane Society in California. This was not a situation where we chose a different transporter or found a less expensive option. The cancellation was entirely outside of our control. Despite this, CitizenShipper refused to issue a refund. I am extremely disappointed with how this matter was handled. Based on my experience, I would encourage others to carefully review their options, as there are many transportation companies that may be more willing to work with customers when unforeseen circumstances arise.