Much appreciated follow up on request to cancel subscription.
I contacted your customer service site to reconfirm that I had asked to have my orders stopped a couple of months ago and I guess the request didn't get through to the automatic shipment site. After several emails and contacts by different people, including Olivia and the latest person being Mark, I am writing to say that I did receive a communication from PayPal confirming that the process for a refund had been started. Thank you very much for the follow up and follow through. FYI, the shipment in question has not arrived yet, so I'm not sure if you were able to stop it before it was sent, or if it is just taking extra long to get across the Pacific. In any case, I want to let you know that I am thoroughly satisfied with the product, I just don't seem to use it as quickly as perhaps it should be used. I will continue to use the items that I still have and thank you again for your follow up. Mahalo & Aloha, Jan