Say one thing do another
Made an order change 5 mins after placing the order. Pyramid states no-problem for order changes within 30 mins of ordering. They lied, claimed they are helpless to prevent the system from ripping me off for an additional shipping charge. Lied about UPS picking up the order, "Oh, it's too late" when UPS shows it not picked up. Cancelled it all, now a former repeat cutomer.