Poor Customer Service
Check-in was to be 4pm. Upon arrival, the cleaners had just entered the property and started cleaning. We were to attend a birthday party and needed the house to shower and get dressed. We had to maneuver around the cleaners to get ready and leave the premises before the cleaners were finished. We were told the prior renters had just left the home????? Then, upon arrival from the party, the door code provided in the contract did not open the door. Several calls were made to emergency line and information was gathered but no return call was received. We had to wait nearly an hour before we were able to get a hold of a Reunion Resort employee who provided us a different number than which your company provided. That representative was able to remotely reset the door code. AT NO TIME WAS A FOLLOW UP CALL RECEIVED TO APOLOGIZE OR CHECK IN ON US. Also, the WiFi provided to us in the contact was not the correct WiFi. We found a book on the counter that provided us the correct WiFi information. The kitchen utensils (pans) were horrible and need to be replaced. The grill was filthy dirty and could not be used because there was nothing to clean the grill with. Toilet paper rolls were not replaced and were left with only a few squares for future use. Corkscrew needs to be added as a bar-ware product. It’s a basic in every rental. The broom in the house was broken and could be barely used.