I have been a customer for a few years…
I have been a customer for a few years now, and the products themselves are good and I have had success with them. The customer service and delivery however, especailly for us in Canada, is reprehensible and exceptionally poor. One recent example of this has occurred recently. I have muliple orders on subscription in order to avoid ever being out of stock. But often, the delivery is either late or simply doesn't occur. Then when this occurs, the company DOES NOT have an expidited delievery even in cases such as non-delivery...so as a result I have had to wait up to two months to receive a delivery which was paid for 2 months prior. Other companies in the US have an expedited option at least, especially in cases where for whatever reason the product is not received. In this case, when you do speak to their sales contractors, you get no help and they often just seem to disregard your issue, and simply disregard your concern. Exceptionally poor attitude.