AVOID at all costs
AVOID at all costs. Im a solo LMT who started using this platform 14 months ago. Do yourself a favor and make sure you read that cancelation policy! I did not have a contract, so I had no idea when my subscription was up. If you don't cancel your subscription 60 days prior to the end of the term.. THEY AUTOMATICALLY FLIP YOU OVER TO A NEW SUBSCRIPTION. I got ZERO notice that the end was coming due, it just so happened that I had had enough and decided I need to switch my EMR. I missed the deadline by 1 month. They are telling me that im now locked in until 4/2027. If I want to cancel, it's $500/month or 6k for the next year to get out of it. The only other option is to continue to pay my monthly subscription fee. Which, I might add, they have increased 3 different times since I started with them. Without hint or warning. Im also being charged for services I cant use, like telehealth. To remove it costs me more than it does to keep it. But im still losing money either way. I've asked a couple different times to at least downgrade my package, but the requests literally get canceled or rerouted to my initial request to cancel. Kevin in customer service awful to deal with WHEN you can even get a response at all. Customer service in general is virtually non-existent. If you are a small business, or any business actually. Avoid these scammers and their shady, predatory practices!