Phone and online ordering horrible!!!
Have been a customer of my local store for many, many years. Their sales people and manager do a good job of assisting customers. However; the website, online ordering, and phone reps are awful!!!! Website glitches on mobile devices (response from email to Customer Service was “use your desktop” vs. we plan to fix our incompatibility with mobile devices), online orders get cancelled (even after receipt is sent) without customer being sent notification, reps enter address info incorrectly and provide illogical (and sometimes discourteous) answers to order problems. Placed recent reorder (due to Road Runner cancelled previous order without notification to me because Rewards program does not integrate with all forms of payment, even though I received a detailed receipt that indicated order was complete). Could not receive receipt for reorder until after call completed. Noticed incorrect info. Called back. On hold more than an hour, never was able to talk to a person ( even though call remained connected with numerous outgoing messages, beyond end of day listed on website). At this point, would give zero stars if possible.