Great Machine & Customer Service
We're early in our use of the Boss LS-3655 105W laser. We're still running test jobs and dialing in the material settings. So far the machine is working well. When we engage their customer service, it's been very responsive and helpful, with a special shoutout to Robert! He's been fast, clear and spot-on with his guidance. The one improvement Boss needs is in their documentation: it is OK and gets us through the majority of questions, but it has too many small mistakes like missing words, unclear image references, illogical statements, etc. The machine and service are high-end, but their documentation is not nearly as good.