Decent food, awful customer service w the owner
My 75 yo mom received weekly deliveries from Magic kitchen for 3 years through a senior benefit program. The program is state funded & helps seniors stay In their own homes preventing nursing home placement. Magic Kitchen participates in the program as a vendor. It is listed that they participate on their website & in numerous convo w their intake & billing dept. The food was good & our weekly customer service rep was absolutely wonderful .Ordering weekly was simple. There is a good variety of food choices, though it’s a little more expensive then similar programs, averaging between $10.50-15.00 a meal. Everything is simple to make & perfect for an elderly or poorly person. Occasionally the meals would arrive unsealed, opened or damaged & they weren’t resent or credited, even after notifying them & sending photo proof (& being told they would be) The issue was with the actual owner of the company. She would YELL at both me & the financial mgmt group rep for what turned out to be her own companies poor accounting practices- on 2 separate occasions . They would go for months without sending a bill & they would suddenly pause my mom’s deliveries demanding immediate payment (even though all communication w the vendor showed understanding & accepting of a net 30 payable process). She would tell me how she hates working w the IRIS senior program, we were told my “mom” owed all kinds of money to them ( we absolutely didn’t) and things of that nature. This happened towards the end of each fiscal years period. After the 3rd time of this happening, dealing w her yelling at us on the phone, actually using foul language during the convo w the fiscal mgmt company, and stopping the approved, authorized & needed meal deliveries to my mom without warning, we decided to use a different vendor. The misplaced anger she had & the stress she put my elderly mom through was uncalled for. I think they are a good company for ppl that are privately paying - but for anyone using insurance, post hospitalization or senior care management benefits & programs, the owner is difficult, unorganized and quite simply rude. Be careful relying on MK if you’re getting meals through those type of programs. 4/3/26 I’d like to add to my review as I had a chance to speak to the owner. Some of the billing/authorization issues seem to have been a problem w MK & senior care/family care programs as a whole vs our individual account. Had this been communicated to us, we would have been able to assist in obtaining any additional info needed in order to continue to use this approved & accepted vendor. As an IRIS program recipient, we personally direct the funding & payment right to the vendor. I understand & appreciate the frustration that can come w care programs, auths & billing issues. I’d like to reiterate that the quality of food & choices are good- there is obviously a team of well educated & dedicated dieticians on staff that curate the menus. My mom is actually very disappointed that we needed to go w a different vendor. We need to use a company that is reliable & communicates appropriately w us as she is dependent on this program so she can remain as independent as possible in her own home. I stand by my rating due to these issues. I firmly believe If Magic Kitchen can get a handle on their accounting/ authorization dept & communication as part of the care team, they will routinely see 5 star ratings.