Poor communication 08 April
Good day, I was told on 01 April that I would be refunded my illegal deduction in 5 days. I called the call center and was told that I would receive my refund by tonight or latest tomorrow morning. A WhatsApp message was then received stating that the amount has been processed and will be in my account in 5 to 7 working days. That does not work for me and it is clear that you have incompetent staff who actually do not know what they are talking about. I would like a confirmed date as to when MY money will be paid back to me. 08 April 2026 Still awaiting my refund. My bank does not take this long to reflect a payment. Please send proof that this has been paid into my account.