Unresolved, but they answered quickly.
My issue was not resolved, but they did answer me quickly. I needed a commercial auto carrier for a debris removal business. The appetite finder pointed me to one carrier, but then the application said that there were "no carriers available" for that risk. I engaged the FC Assistant, told them I needed a representative, and was immediately connected to a rep who verified what I experienced. I'll have to look elsewhere for this particular risk, but I'm impressed with how quickly FC responded.