Useless customer service happy to leave you out of pocket
Been ordering from fleek for over a year and even had a partnership with them. All good until recently i’ve had 3 orders delayed, one with no tracking updated for over a month now. Customer service is absolutely useless, telling me they’ll speak to their “logistics team” every week and then “updating” me that my parcel is delayed (wow thanks i didnt know that!) and then closing the tickets on me. I’m waiting for over £1000 worth of parcels and they don’t seem to care about their customers money at all. Not sure why they make you pay a buyer protection fee. I’ve now been waiting 3 days for customer service to respond to me again. Because for some reason it takes them days to a week to respond to a message every time. I would have recommended fleek before but now i’ll say steer clear because if any issues arise they’re more than happy to leave you out of pocket.