Horrible Product Support & Service
Our X-Maker printer stopped functioning after a year of limited use. We attempted to order replacement parts over a month ago. Initially they just didn’t ship the printer head we ordered at all. The customer support rep stated that they “thought it may have been shipped”, but apparently had no way to verify. Eventually after an additional week of back and forth, AOSeed finally claimed to have sent the printer head. This time, it appears that FedEx lost the item (although it isn’t clear whether it shipped). I have reached out daily for a resolution/update, and as others have noted, they will string you along with perfunctory replies, but without actually responding. I will update this review if I ever receive my item, but I am not optimistic.