Great product but difficult and inefficient customer care
I would give Tebra five stars for the platform itself—the product is strong overall. That said, the practice management side is fairly clunky and could use improvement, so I would rate the product a 4 out of 5. Where Tebra significantly falls short is customer service. Over the past six months alone, I’ve spent approximately 30–50 hours working through both small and large issues with support. The process is highly redundant, time-consuming, and often lacks efficient resolution. There have also been instances where unauthorized changes were made to my account by customer care representatives, which then required additional time on my end to identify and fix. I’ve also had to correct multiple financial-related issues that originated on the support side. Because of this, I would rate Tebra a 2 out of 5 overall. If customer care were more efficient, reliable, and did not introduce additional errors, this would easily be a 4–5 star platform. The product has strong potential, but the support experience is currently a major limitation.