EXCEEEDINGLY DISAPPOINTED
EXCEEEDINGLY DISAPPOINTED - Inconsistent color and misleading density for reorders of same wig. I’ve probably ordered 7-8 “identical” units from Geeta Hair over the past few years. Many have been made as ordered with full density and a lovely balayage color application. Unfortunately, several units have been made so vastly different from my prior orders that I’m unable to discretely transition to the new wig. For example, the sample wig online has a roughly 2 inch dark root and my recent order has a 7 inch dark root! Several prior units had a gradual color application while others revealed that a less experienced colorist had tried unsuccessfully to achieve a similar effect. This is an epic fail for my circumstances — I wear wigs as a medical necessity and rely on consistent coloring and density when I transition to new units. I complained previously and each time I’m informed the wig was custom made according to specifications. More recently I was advised “ With proper care, including the use of water and styling products, you can achieve a sophisticated and fashionable look similar to the model.” I’m not expecting perfection, but I don’t think it is acceptable to use the excuse of a “custom process” to mask a clearly less than experienced application of color and reduced density that is wholly inconsistent with prior orders for the same wig. Also, the drawstring cap is not large-head friendly on the dimension from the forehead to nape. My recent wig was custom made with the non-drawstring, but it was still smaller than my prior units. EXCEEDINGLY DISAPPOINTED.