Customer service went downhill.
Well if you really want to know, the customer service used to be superlative. Sadly it seems to have gone down hill. I wrote several emails about my eye tech breaking down for the 3rd time in 5 years, which isn't very good, but the fact ypu guys stepped up to the plate and replaced it no questions asked, that showed me your superior customer service. Seems I own both the Eye Tech and The Jupiter, Im a bit concerned that if my Jupiter had issues, I wonder if It will be a hassle to get it fixed or replaced, so far so good, its still working. However when I tried to replace my eye tech for the 3rd time I was asked for a ridiculous amount of 200.00 US dollars for shipping. I expressed my displeasure in this, as this is a warranty issue, no fault of my own. The lady argued with me, wouldn't help with my concerns, in fact stopped responding to my emails, till I made a threat to call the better buisness bureau, which i didn't like doing. I had read the terrible reviews about the customer service and the enormous costs of shipping and boom, I get a response and my shipping that wasn't possible to reduce, ended up 25.00 and sent me the eye tech without sending the other one back? Anyway in the end I happy to have this resolved, but unhappy it took 2m of stress and multiple emails. Before you had zero stars, today it's 2. Probably should be one.