Customer Service is AI and incorrect
Wrote email to LiTime seeking advise on a product. Received response and had one more back a forth exchange with customer service. Based upon their recommendation I ordered a battery and charger. A day later was contacted by customer service saying that the recommendation was wrong and was provided by AI. Battery and charger had already shipped so they said they’ll provide return shipping and then return my money but despite two requests for shipping labels the have not provided.